We only process information that we need, so we can provide you with the best service on our transportation marketplace.
We process your personal data so we can provide you with one or more of our transportation services:
We are allowed to use personal information in the ways described above if we have a proper reason to do so. We always make sure we have a good reason for doing anything with your data.
We may from time to time rely on alternative legal bases when:
In countries where legitimate interest is not an available lawful basis for BLINC’s processing activities, such as in Nigeria, BLINC instead relies on an alternative valid legal basis available above.
If you choose not to give us personal information it may prevent us from fulfilling the contract with you, or stop us doing something expected of us in law. It may also mean that we cannot operate your account. For example, we collect and process the personal data submitted by you in the course of installing and using the BLINC app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire. We will not be able to fulfil our obligations to you in other circumstances, for example, should you refuse to undertake an identity verification check to ensure the integrity of your account, then the account may be suspended or blocked to prevent fraud.
We only work with trusted partners and authorities. We only share when there is a proper reason to do so. We limit sharing to only that which is required. We do not sell your personal information.
Any personal data collected in the course of providing our services is transferred to and stored in the data centres of Amazon Web Services, Inc.. Only authorised employees of BLINC Corporation companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).
BLINC Corporation companies and partners can access personal data to the extent necessary to provide customer support in the respective country.
We want you to stay in control of your personal data. BLINC provides you with controls through the app where you can view your personal information including your profile data and trip history. Your right of access
BLINC retains user data for only as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the transportation service it relates to, and the purposes for which we collected the data.
Please note that the deinstallation of BLINC in your device does not cause the deletion of your personal data. If you haven’t used BLINC for three years, we’ll get in touch and ask you to confirm whether you wish to keep your account active for future use. If no reply is received in a reasonable time, the account will be closed and personal data will be deleted unless such data is required for any purpose mentioned earlier in this privacy notice.
We use help of automated decision-making in case of issuing warnings and implementing ride hailing or shipping service suspension. Using automated decision-making is less error-prone, more efficient and safer than using our employees. Data about your usage of the transportation services (data about status incl. cancellations, no-shows and data about your conduct as assessed by drivers) is considered when assessing the need for a warning or suspension. Ride hailing or shipping suspension will stay in force for 6 months, after which access will be restored.
Disputes relating to the processing of personal data are resolved through customer support ([email protected]).