We only process information that we need, so we can provide you with the best service on our transportation marketplace.

  • Contact details: things like name, phone number and e-mail address. For some of our services we might require a little more, like your address.
  • Profile information: things like your profile picture, saved addresses, language and communication preferences. For some of our services we might require a little more, like your driver license details.
  • Geolocation: such as where you need a ride from, or the location of nearby scooters to you, the time, the journey progression and the final destination of your trip.
  • Payment information like the amount charged and the payment card used.
  • Communication and correspondence records such as when you engage with our in-app chat, or speak with our customer service agents.
  • Limited identification data of the device, like the IP address, on which our apps or web apps are used
  • Data about the usage of the transportation services: things like data about journey status, times and data about your conduct as assessed by drivers or transporter.
  • Data related to communication: date and time of the communication and its content.

We process your personal data so we can provide you with one or more of our transportation services:

  • We connect you with a driver or help find you a freight transporter: We collect and process personal data for the purpose of connecting you with drivers and transporters so you or your shipment can be picked up and dropped off. Instant messages directly in our apps are processed in order to provide service and customer support (including resolving disputes between driver and rider), for security purposes as well as to improve our products and services, and for analysis.
  • We get you or your shipment to the destination selected: We display geolocation data and your phone number when ride-hailing or shipping to enable efficient pick-up and dropoff, and make the journey and route transparent. This data is collected only when the app is activated. The collection of geolocation data stops after closing the app.
  • We make sure your journey goes smoothly: We use geolocation data to make sure you or your shipment get to your destination and resolve quality issues related to our services. We also need to know where you choose to drop off a hire-vehicle so we can bill correctly.
  • We make sure the app is optimal: We use contact details to notify you and riders of updates to the app so you can keep using our services. We also gather limited data from the device that you use to connect you with our internet, mobile and telephone services, and to help keep your account safe through authentication and verification checks.
  • We make sure your request is the quickest, cheapest and most convenient to you: We collect data on the routes taken by our passengers and riders to analyse geographic coverage. This lets us do things like improve recommendations to the drivers about the most efficient routes, and helps us make sure that our partners, drivers and transporters, are in the most convenient locations for you.
  • We collect your payment: We obtain payment details to process your payment on behalf of drivers for ride-hailing.
  • We maintain and promote standards: We collect data about journey statuses, time and ratings from driver feedback to encourage user safety, promote compliance with our terms and conditions, and make sure we’re providing a quality and enjoyable service to everyone. Customer support data and correspondence is collected for the purposes of feedback, and resolving disputes and service quality issues.
  • We keep you informed: Your name, phone number and email address will be used to communicate with you for things like letting you know that your journey has been completed, sending you trip confirmation slips and receipts, and letting you know about important service updates such as when there is disruption.

We are allowed to use personal information in the ways described above if we have a proper reason to do so. We always make sure we have a good reason for doing anything with your data.

  • Personal data is generally processed in order to provide the services contracted through the BLINC app with you. This means that to give you the service we promised you, and to meet our terms and conditions, we’ll process your personal data to meet those obligations.
  • We generally in other circumstances process your personal data relying on legitimate interest grounds. Legitimate interests include our commercial interests in providing an innovative, personalised, safe and profitable service to our passengers and partners, unless those interests are overridden by other interests. Our legitimate interests also include things like investigating and detecting fraudulent payments and other malicious activities, maintaining the security of our network and systems, and responding to suspected or actual criminal acts.

We may from time to time rely on alternative legal bases when:

  • it is necessary to comply with a legal obligation such as for processing data when the law requires it, including, for example, if there is a valid legal request to disclose personal information to a third party such as a Court or regulatory authority;
  • to protect your vital interests, or those of others, for example in the event of an emergency or an imminent threat to life; or
  • you have given us clear consent to do so for another specific purpose in which you have been fully informed.

In countries where legitimate interest is not an available lawful basis for BLINC’s processing activities, such as in Nigeria, BLINC instead relies on an alternative valid legal basis available above.

If you choose not to give us personal information it may prevent us from fulfilling the contract with you, or stop us doing something expected of us in law. It may also mean that we cannot operate your account. For example, we collect and process the personal data submitted by you in the course of installing and using the BLINC app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire. We will not be able to fulfil our obligations to you in other circumstances, for example, should you refuse to undertake an identity verification check to ensure the integrity of your account, then the account may be suspended or blocked to prevent fraud.

We only work with trusted partners and authorities. We only share when there is a proper reason to do so. We limit sharing to only that which is required. We do not sell your personal information.

  • The personal data of the passenger is only disclosed to the ride-hailing drivers or freight transporter when they engage in BLINC app; in such a case, the driver will see the name, phone number and geolocation data of the passenger.
  • Feedback given by passengers regarding the quality of the ride-hailing service is anonymous. Your rating is private between you and BLINC.
  • Depending on the location of the passenger, the personal data may be disclosed to BLINC Corporation companies and partners (local subsidiaries, representatives, affiliates, agents etc). Processing of personal data by BLINC Corporation companies and partners will occur under the same strict conditions as established in this privacy notice. You can read more on your country page.
  • In some circumstances we are legally obliged to share information with external recipients. For example, under a Court Order or where we cooperate with a data protection supervisory authority in handling complaints or investigations. We can also respond to requests, such as those from law enforcement agencies, when we have a good-faith belief that the response is required by law in that jurisdiction or furthers a public interest task, affects users in that jurisdiction, and is consistent with internationally recognised standards. In any scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.

Any personal data collected in the course of providing our services is transferred to and stored in the data centres of Amazon Web Services, Inc.. Only authorised employees of BLINC Corporation companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).

BLINC Corporation companies and partners can access personal data to the extent necessary to provide customer support in the respective country.

We want you to stay in control of your personal data. BLINC provides you with controls through the app where you can view your personal information including your profile data and trip history. Your right of access

  • You can access your personal data via BLINC app. You have the right to ask us for copies of your personal information. There are some exemptions, such as when we have to balance the rights of others, which means you may not always receive all the information we process.
  • Your right to rectification
  • You can access and update your personal data via the BLINC app. You have the right to ask us to rectify information you think is otherwise inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure
  • You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing
  • You have the right to ask us to restrict the processing of your information in certain circumstances. This means that your data can only be used for certain things, such as legal claims or to exercise legal rights.
  • Your right to object to processing
  • You may have the right to object to processing if we are processing your information on the basis of legitimate interests. You may submit an objection to any automated decision we have made, and ask that a person reviews it.
  • The retention period for the data about messages are related to a reported incident is 6 month.

BLINC retains user data for only as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the transportation service it relates to, and the purposes for which we collected the data.

  • Your personal data will be stored as long as you have an active account. If your account is closed, personal data will be deleted (according to our retention schedule and rules), unless such data is still required to meet any legal obligation, or for accounting, dispute resolution or fraud prevention purposes.
  • Financial data regarding transportation services provided to users and businesses will be stored for three years after the last journey. Data required for other accounting purposes will be stored for seven years after the last journey.
  • In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored as long as necessary according to the internal, legal, and regulatory requirements.
  • In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.
  • Journey history data and the data about usage of transportation services will be stored for three years, after which the data will be anonymised.

Please note that the deinstallation of BLINC in your device does not cause the deletion of your personal data. If you haven’t used BLINC for three years, we’ll get in touch and ask you to confirm whether you wish to keep your account active for future use. If no reply is received in a reasonable time, the account will be closed and personal data will be deleted unless such data is required for any purpose mentioned earlier in this privacy notice.

  • We may send direct marketing messages to your e-mail address and/or phone number when you have given us permission to do so, or under a soft opt-in basis. We may personalise direct marketing messages using information on how you use our services, such as how frequently you use the app, and your preferences.
  • If you no longer wish to receive direct marketing messages, please click the "Unsubscribe" link in the footer of one of our emails.

We use help of automated decision-making in case of issuing warnings and implementing ride hailing or shipping service suspension. Using automated decision-making is less error-prone, more efficient and safer than using our employees. Data about your usage of the transportation services (data about status incl. cancellations, no-shows and data about your conduct as assessed by drivers) is considered when assessing the need for a warning or suspension. Ride hailing or shipping suspension will stay in force for 6 months, after which access will be restored.

Disputes relating to the processing of personal data are resolved through customer support ([email protected]).